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Terms and Conditions

Venue Hire:

To celebrate the long-waiting happening of our Rooftop Bar & Eatery, Two Hands management has decided to offer FREE VENUE HIRE for all our loyal and regulars patrons during the first two years of 2019-2020 to show our gratitude towards your continuous support .

Tentative Booking Deposit:
To secure your booking, a non-refundable deposit must be made online. Once received, you will receive instant confirmation via an email of having secured your space on provisional basis. Any payment and deposit made online will be redeemable against your final bill or set up as a bar tab (off-peak) for you to enjoy. Due to seasonal demand and frequent bookings request for the Rooftop, “Tentative Booking” can only be held for up to 3 days. Once this period has lapsed, the venue reserves the right to release the “Tentative Booking”.

Minimum Spend:

Bookings are not considered confirmed until the “Minimum Spend” has been made in full. “Minimum Spend” will vary according to the season. This cost will be in line with estimated turnover obtained in regular trade in each function area. To confirm a booking, a minimum 50% of the total “Minimum Spend” is required and should be made within 5 days of receiving the “Tentative Booking” to secure your booking.

You may process your booking via https://bookings.twohandsbar.com.au and make payments for either “Tentative Booking” / “Partial 1st Installment” / “Partia 2nd Installment” or “Full Minimum Spend Payment”.

“Minimum Spend” are restricted to food and beverage spend only. If the minimum spend quoted for the space is not met, the additional charge will become a room hire fee. Any costs outside of this (e.g. additional security, entertainment, DJ) are not included in the final calculation. All prices quoted are exclusive of GST when paid online . Whilst every effort is taken to maintain prices, these are subject to change. Minimum spend requirements apply for all function spaces.

Confirmation of bookings:

To confirm your Food, Drink or Deal Packages, full payment of Minimum Spend must be made no later than 7 days before the date of your event. All dietary requirements and confirmation of numbers must also be provided 7 days prior to the event. Payment for any extras or outstanding catering or beverage packages must be paid prior to, or on the day of the event at the latest. If payment on the event date is preferred, a credit card must be provided upon arrival. We accept cash, EFTPOS and all major credit cards with extra bank charge of 1.5%.

Final payment:
All catering, beverage and room set up requirements are requested a minimum of 14 days prior to your function date. Final attendance numbers are required 7 working days prior to the event. Please note that this number will form the basis for final prepayment. All catering and all costs relating to beverage packages must be paid upon confirmation of final numbers. Once payment has been processed, no refunds will be offered should your numbers decrease, or you experience no shows on the evening. Should payment not be received, the venue reserves the right not to proceed with the function. Drinks on consumption tabs must be paid upon conclusion of the event.

Bar Tabs:
Should you wish to set up an open bar tab, we require a credit card and photo ID to be held behind the bar at the start of your event. If payment is not made on the night it will be deducted from your account.

Cancelling a function after the deposit has been paid, can only be done by consulting directly with management via our facebook page or direct written email to info@twohandsbar.com.au and only by the person who paid the initial deposit.Your deposit will be forfeited if the function is cancelled within 30 days of the event during our off-peak season (March – October) or within 60 days during our peak season (November – February)

Guest Entry & VCGLR Regulations:
Guest entry to the venue and functions will only be permitted in accordance with agreed start and finish times. The venue reserves the right to refuse entry to any patron in accordance with normal responsible service of alcohol procedures (RSA). Any additional function guests above and beyond the numbers of guests confirmed, may only be admitted in accordance with the venue’s licensed capacity. Minors are welcome to attend functions only when accompanied by a Legal Guardian, however they must vacate the premise by 10pm (infants are welcome to remain at the parents own risk).

Space and Capacity
The Beer Garden / Rooftop is a casual, non-exclusive space and during your event, the venue will still operate as its usual bar and restaurant and will be open to members of the public unless the maximum capacity and numbers are met. Your event for minimum numbers (usually 20pp) will have plenty of space for your group to enjoy, with a mixture of standing and seating room. We are unable to provide seating on a per person basis. All bookings are valid for four hours after which, the space may need to be reset and made available again. We may have other reservations in this space and may not be able to accommodate an increase in numbers. If our venue is at full capacity, in accordance with our legal obligations, guests will be allowed entry on a 1-in 1-out policy. We recommend an arrival time no later than 7pm. Late arrival may result in reserved signs being removed to accommodate other patrons in the venue.

Area allocation:
Should attendee numbers decrease from numbers advised at the time of final confirmation, it is at the venue management’s discretion to reallocate an event to a more appropriate space. Management reserves the right to assign an alternate area where the original room becomes inappropriate or unavailable due to circumstances beyond the venue’s control.

Function conduct:
It is required that the organiser will conduct the function in an orderly manner. All normal venue policies, procedures and legal responsibilities apply to any and all persons attending functions at all times, including total compliance to all responsible service of alcohol guidelines and standards. Two Hands  practices Responsible Service of Alcohol and reserves the right to refuse entry or to remove a person who is intoxicated or displays unruly behaviour.

When booking a function, it is the host’s responsibility to give accurate details in relation to the type of function and its guests. If a guest falsifies information, or if a function is booked on forged pretences, the venue reserves the right to cancel the function without notice, and at the expense of the host.

Please be advised that organisers are financially responsible for any damage, theft, breakage or vandalism sustained to the venue by their guests, invitees or other persons attending the function. Should any extra cleaning be required to return the premise to a satisfactory standard, this will be charged to the client. The venue does not accept responsibility for damage or loss of merchandise left at the venue prior to or after the function. It is recommended that all client goods be removed from the venue immediately after
the function.

Particular functions may require additional security. This will be decided at the discretion of the venue management, and will be charged to the client prior to the event proceeding.

Additional requirements:
Any additional equipment / decorations or props required, other than those supplied by the venue, must be confirmed with management a minimum of two weeks prior to the date of the function. Any extra time required for set up or dismantling, prior to or after a function, may incur an extra charge. Please note that the venue must approve any and all equipment or decorations, and reserves the right to disallow any material
deemed offensive or dangerous. It is the responsibility of the host to ensure any additional equipment, decorations etc are removed from the venue at the completion of the function.

I confirm that I have read and understood the above terms and conditions and agree to comply.